How do I return an item?
All items (except shoe and boot stretchers) sold on our site carry a 30 day money back guarantee (less S&H). Items returned are subject to inspection. Full refund of purchase price is incumbent on perfect condition of items returned. At our discretion, a restocking fee may be applied to items returned that are used, abused, or damaged. In case no S&H fee was charged on order due to special offers, actual shipping charges will be deducted. All Shoe and Boot stretchers are subject to 25% restocking fee. Any returns require an RMA number to be issued by customer service. Please contact customer service at: Returns@Shoetreemarketplace.com for more information on obtaining an RMA# and the address where to send items back to. You may also reach us by telephone at: 1 (339) 224-9599.